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Monday, July 15, 2024

How to Edit the Default Template details in Global Address list in Exchange 2010

Editing the default template in Global Address becomes much adequate nowadays ,

where organization have the user Contact information intact ,

Organized IT team always wants to update information list like IP phone, Room Number in the Global Address list

And also IT team wants to remove some unwanted information from the Global Address list ,

So will learn how to do it .

Open your Outlook  – Open your address book – Double Clicking on the User1 for example shows this.


So I feel “Assistant” is unwanted there , and I want to replace it with “Cabin Number”

Open Exchange Management Console – Toolbox – Details Template Editior


As we are going to Edit a template of a user , Choosing English User

We can edit a Group , PF folder , Mailbox Agent , Contact so n So, Have a look at it , if you want to customize it

But am not going to concentrate on that as of now


Choosing Assistant give me the Option to Change its Values


Changing my Assistant to Cabin Number as per my requirement


Entered “Cabin Number:”


Now the Template is Edited , But where we are going to enter the Cabin Number , That what we should decide.

Click on the Empty Space , As there is no Dedicated Attribute for “Cabin Number:”  , We have choose them .

Am Using Ms-Exch-Extension-Attribute-15 as they are empty in my Organization


Am Saving the Edited Template ,


Now For Example I will Add a Value for User1 in Cabin Number for Testing Purposes

Set-Mailbox –Identitly User1 –CustomAttribute15 12345


Now Opening Outlook , You can see “Assistant” has been replaced with “Cabin Number” having Value 12345


Great !!

You learnt how to Customize the Entries in Global Address list


Satheshwaran Manoharan
Satheshwaran Manoharanhttps://www.azure365pro.com
Award-winning Technology Leader with a wealth of experience running large teams and diversified industry exposure in cloud computing. From shipping lines to rolling stocks.In-depth expertise in driving cloud adoption strategies and modernizing systems to cloud native. Specialized in Microsoft Cloud, DevOps, and Microsoft 365 Stack and conducted numerous successful projects worldwide. Also, Acting as a Technical Advisor for various start-ups.

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  1. Hi would you mind letting me know which webhost you’re working with? I’ve loaded your blog in 3 different browsers and I must say this blog loads a lot faster then most. Can you suggest a good internet hosting provider at a reasonable price? Thanks, I appreciate it!

    • Yes it is Possible Cedric !

      You can define it to a CustomAttribute and Enter the Birthday day in that. and place it the template.

  2. Hi,

    I have query related to same topic. I want to remove “Department” field from the address book.
    How we can achieve the same? Actually, I don’t want to display this column when user open the address book.

    Is it possible, we can hide or remove this column?

    • Yes you can edit the Department and remove it or you change it ,

      That shouldnt create any problem. I prefer to test it on a lab

  3. hi,

    How can I deploy these template to the users?
    I have changed a template but if i open my outlook it doesn’t show the changed template.

    kind regards

    • Create a Test user. Make sure you see it on the OAB . Then its an updated OAB . You got to Restart FDS and Backgroupd file transfer service to update them instantly. otherwise it takes some time.

  4. hi. why is it that in mine, when i do “Set-Mailbox –Identitly User1 –CustomAttribute15 12345” it will say positinal parameter not found?

    it seems that field name used in the template editor is not the same as seen from EMS.

    • You can try Get-mailbox “User” make sure it returns value

      Get-mailbox “User” | -Custom 133

      User tab keys to fill words

  5. I want to Hide / Delete the Title / Business phone columns in GAL. Is it possible…??
    Pl let me know. Awaiting your reply.

  6. Great information, thanks for sharing. I see that you can remove columns in the gal, but can you also add custom columns as well in the gal? For example, I want to add a column with a custom filed that will show if the user is an employee or consultant.

    • There is always unwanted columns in the GAL . which is never used. better use them .It should allow you to add one as well .


    Is there a way to edit the Address Book columns? I would like to add Mobile phone numbers to the Global Address List


    Is there a way to edit the Address Book columns? I would like to add Mobile phone numbers to the Global Address List

  9. Hi Manoharan,

    Is this Default Template details available in Hybrid model Exchange 2013 as we could see only Tool option which says “Check your on-premises Exchange Server with the Office 365 Best Practices Analyzer
    details | prerequisites”.

    Please confirm.

  10. In On-premises Exchange server, we can use the Details Templates Editor to customize the client-side graphical user interface (GUI) presentation of object properties that are accessed by using address lists in Microsoft Outlook. However, this tool isn’t visible in Exchange Online O365

  11. Hello Sath, How can I import missing business phone numbers into the users GAL? Do I need to manually add them in the telephone number Attribute Editor and Sync? (Not all business phone numbers are missing on the GAL. need to add the missing phone numbers. Thank you

  12. Hello Sath,
    This is excellent artical! I am looking for a way to put HTML link (I mean clickable) in some of the fields.


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