Someone has already setup Teams for your Organization

Someone has already setup Teams for your Organization it happens where user is using the same Company email in users sign up to with Company email which they do it my mistake or in other cases user had a MSDN License where they had to use the company email to use (Personal Account) to retrieve visual studio licenses.(As they never had Azure AD Auth on that time). It also doesn’t allow the user to sign in sometimes intermittently. if you use Web App Teams  it will work without any issues.As the initial prompt is visible to choose between a work and personal account. It happens only on the windows thick client.

Lets see how to get into using Company email and remove it . So that work account start functioning Properly using azure AD Authentication.

Current Architecture – Azure AD Connect Synchronizes the Active Directory and Hybrid is in Place with Office 365.


Lets see how to gett inside the live account and rename the sign in email in So that company account starts working.

Choose “Sign in”


even though you know this user must not be using this page.


Choose Forgot Password


Get the code


Enter the code


Reset your Password


Your Password is Changed


Choose “My Profile”


Choose “Manage how you sign in to Microsoft”


Enter code again


Now add an additional email – So that we can remove the company email from


Added an Outlook Address.


Make Primary


Now remove the Company Email


Now remove the company domain/alias from


Now your Company Email is Removed from


Now leave it for 20 minutes – Sign in to Teams. You are into your Company Account now without any issues.

About Satheshwaran Manoharan

Satheshwaran Manoharan is an Microsoft Office Server and Services MVP , Publisher of Specialized in Office365 / Microsoft Exchange / Virtualization , Sathesh is an Messaging Expert supporting/Designing/Deploying many medium size businesses to large enterprises when it comes to Corporate messaging and Virtualization Infrastructure

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  1. Thats why i always prefer Cisco

  2. How is changing what you want to use for something you don’t want to use a solution?

  3. hello,
    is an solution if you didn’t know which user is admin? can find out which one is?
    many thnaks

  4. I wonder why people like Apple.

  5. Muhammad Yazid

    What happens if the email that im trying to remove is a student email? Will my lecturers be able to reach me with this new email just by looking up my old one or

  6. This worked perfectly… many thanks!

  7. Thank you, this worked!

  8. This has not worked for me.
    I have a user in this situation, and the above has not resolved.

  9. 17 step solution! This is surely a joke. Can someone post a solution in 3 steps?

  10. I have a 3 step process that actually works :).

    Step 1, open teams, select “use a different email”
    Step 2, when you put in your email address, use a fake/random address but with the correct domain.. “EG“. This will redirect you to your companies STS login page.
    Step 3, enter your real email address and password.

    The reason why this works is when you put in your real email at the start it gets confused between personal and work accounts. By putting a false email with the correct domain it redirects you to your companies STS login page (bypassing you “personal account”) allowing you to use your work email address.


  11. Microsoft Teams –
    Already signed up?
    Check your email for a link to start using Microsoft Teams.
    How to resend/ re-receive the link so that the process can be completed.
    I am the admin and I did not receive the email.

    I could not find any mechanism as an admin to resend the email with the link expected by Teams.

  12. Better still – don’t use Teams

  13. This is a blatant joke… I mean, how hard can it be for a multi-million company to get this right? I can’t get my kid to participate in online lessons in these difficult Covid times because Teams doesn’t know what login means. I’m no computer scientist, but I’m not computer illiterate either, and I just can’t get it right, whatever I do! Logging in – this should be a one-click process! We are sad, angry, helpless and disappointed.

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