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Tuesday, April 16, 2024

Some Mails Getting Converted to Chinese Characters

Some Emails in Outlook 2016 will Convert to Chinese Characters after reading some after archiving using enterprise vault. We had this issue on a specific set of emails and not all all emails or all domains. Then we found that the issue with the specific exclaimer signature which was imported from a different instance which is a lower version of it. We deleted the exclaimer signature and recreated from scratch and issue never re appeared after that.

if your email is stamped or altered with any signature software . Try to remove it and see if issue appears to happen or not.

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Satheshwaran Manoharan
Satheshwaran Manoharanhttps://www.azure365pro.com
Award-winning Technology Leader with a wealth of experience running large teams and diversified industry exposure in cloud computing. From shipping lines to rolling stocks.In-depth expertise in driving cloud adoption strategies and modernizing systems to cloud native. Specialized in Microsoft Cloud, DevOps, and Microsoft 365 Stack and conducted numerous successful projects worldwide. Also, Acting as a Technical Advisor for various start-ups.

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3 COMMENTS

  1. Hi. I too am having the problem in Outlook. When I save an email in English it for some totally inexplicable reason is converting to Chinese! Why? I’m sorry but your explanation above is, for me, incomprehensible. What is an “enterprise vault”? What on earth does “the specific exclaimer signature which was imported from a different instance which is a lower version of it” mean? Can you explain to a non computer tech head how to “if your email is stamped or altered with any signature software . Try to remove it and see if issue appears to happen or not”. Thanks. Bill.

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