Task: Unbind the existing Google Managed Account and add the new Business account to manage Android devices. As the associated account doesn’t follow a standard naming convention. It was a random Gmail account. It wasn’t allowed to disconnect the account. Let’s see how to safely disconnect and map with a new account.
- Go to Endpoint manager – devices – Android – android enrollment
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-69.png)
- On android enterprise, choose managed google play to see the existing account binds to your organization
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-70.png)
- When you disconnect, it will not allow you to unbind the account because organization has few devices enrolled with existing settings.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-71.png)
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-72.png)
An Error occurred while unbinding managed google plan. Please unenroll all Android devices with a work profile.
- Here are the few existing devices, which is already enrolled with the existing organization managed account
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-73.png)
- Steps to be followed to unbind the account. Go to URL https://play.google.com/work/adminsettings and sign in with the existing account which is binded to the Intune managed google play settings.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-74.png)
- Click on the ellipse on the foundation information and choose to delete the organization.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-75.png)
- Delete the organization after confirming the enterprise ID. “Read and acknowledge the warning”.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-76.png)
- Once the organization is deleted, choose the android devices, and select retire.
- This to be done on all the devices before adding the new account.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-77.png)
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-78.png)
- Once the device is retired, all the devices need to be deleted from the Intune portal using bulk options.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-79.png)
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-80.png)
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-81.png)
- once all the devices are deleted, go to the same settings, managed google play and choose to disconnect the existing account.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-82.png)
- after a successful unbind of existing account, launch a google to connect now to manage your organization play store.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-83.png)
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-84.png)
- Enter all the corresponding details and affirmate to link with your organization.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-85.png)
- Once the new account is linked, you can see the setup status as healthy.
![](https://www.azure365pro.com/wp-content/uploads/2021/08/image-86.png)
Hello and thanks for the useful guide.
I’m in a similar situation but we have some fully managed devices too. Do I have to enroll those as well? Will it be okay if I retire only the personally-owned work-profile devices?