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After installing VMware Tools – Unable to initialize the Information Store service

VMware tools were not running in Active directory and Exchange servers for some period of time. And the system clock was running in wrong time. Pushing VMware tools in all the machines in the environment.

Have corrected the time across the guest machines. Which stopped the Information store as The Active directory topology services was not able to understand the environment.

Even restarting the server doesn’t seem to fix the Information store service.

Event Log –

Log Name: Application
Source:   MSExchangeIS
Date:     8/23/2015 1:32:03 PM
Event ID: 5003
Task Category: General
Level:    Error
Keywords: Classic
User:     N/A
Computer: MBX02.careexchange.in

Description:

Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either on the client or on the server, and may require a restart of that computer. Verify that your domain is correctly configured and  is currently online.

Resolution –

Get into Exchange Server.

Run

Netdom query FSMO

or

Netdom query DC

Get the AD Server name,

Run

Net time \\ADServerName /Set

Type “Y”

image

Restart Microsoft Exchange Topology Service

Satheshwaran Manoharan
Satheshwaran Manoharanhttps://www.azure365pro.com
Specialized in Microsoft Azure - Office 365 / Microsoft Exchange; conducted numerous projects worldwide in designing, supporting, and implementing messaging and virtualization infrastructure for medium-sized and large enterprises. Further, I am a Cloud Architect and Technical Advisor for various start-ups.

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