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Tuesday, April 23, 2024

After installing VMware Tools – Unable to initialize the Information Store service

VMware tools were not running in Active directory and Exchange servers for some period of time. And the system clock was running in wrong time. Pushing VMware tools in all the machines in the environment.

Have corrected the time across the guest machines. Which stopped the Information store as The Active directory topology services was not able to understand the environment.

Even restarting the server doesn’t seem to fix the Information store service.

Event Log –

Log Name: Application
Source:   MSExchangeIS
Date:     8/23/2015 1:32:03 PM
Event ID: 5003
Task Category: General
Level:    Error
Keywords: Classic
User:     N/A
Computer: MBX02.careexchange.in


Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either on the client or on the server, and may require a restart of that computer. Verify that your domain is correctly configured and  is currently online.

Resolution –

Get into Exchange Server.


Netdom query FSMO


Netdom query DC

Get the AD Server name,


Net time \\ADServerName /Set

Type “Y”


Restart Microsoft Exchange Topology Service

Satheshwaran Manoharan
Satheshwaran Manoharanhttps://www.azure365pro.com
Award-winning Technology Leader with a wealth of experience running large teams and diversified industry exposure in cloud computing. From shipping lines to rolling stocks.In-depth expertise in driving cloud adoption strategies and modernizing systems to cloud native. Specialized in Microsoft Cloud, DevOps, and Microsoft 365 Stack and conducted numerous successful projects worldwide. Also, Acting as a Technical Advisor for various start-ups.

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