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- Description: Something went wrong Something went wrong and we couldn’t complete your request. cId: 175C246E2FFA4A739C309FD3B5C71CF2 app: Mail st: 500 reqid: null wsver: null efe: DXXP273CA0024, DXXP273CA0024, DXXP273CA0024 ebe: VI1PR04MB6064 et: ServerError esrc: StartupData err: Microsoft.Exchange.Data.Storage.MailboxInfoStaleException estack: Microsoft.Exchange.Data.Storage.DatabaseNotFoundException ts: 2020-11-27 08:04:04Z
The issue turned out to be the same as below the user-created an identical live account by mistake.
I have the detailed steps in the below article on how a user can rename the live account they created by mistake causing this issue.
There could be other reasons for this error –
- Office 365 Outage